Help

Contact SR for Help (Non-Technical)

Researchers and department staff should work directly with the SR team member assigned to a specific task or CERES record. For Pre-Award and Award Management, this person is listed as the Specialist in the CERES record.

Use the Find My SR Contact tool to identify your designated departmental contacts.
Find out more about Who Does What
For help identifying the right contact, email SponsoredResearch@northwestern.edu. For further assistance, contact the appropriate SR leadership team member.

Systems Help and Technical Support

Help Request Form Submit a request for CERES and other systems-related help

eRA Commons Request Form Submit a request for eRA Commons-related help

SR Data Request Form Submit a request for data from Sponsored Research (requires at least 5 days for processing)

The Business Systems & Operations (BSO) Team monitors incoming support requests from these forms during regular Sponsored Research business hours (8:30am – 5:00pm). You can also contact the Business Systems Team by emailing osr-info@northwestern.edu.

Not sure if you should contact the Business Systems Team or NUIT? Use the chart below to determine who can best assist you.

Business Systems Team	Northwestern IT Support
Help Request Form Email: osr-info@northwestern.edu	Ph: 847-491-4357 (1-HELP) Email: consultant@northwestern.edu
CERES: TARGETED ASSISTANCE – Incorrect proposal data* / Personnel additions – Subcontractor/Sponsor additions – Proposal due today to a sponsor – Proposal not being submitted SPONSORED RESEARCH-RELATED SERVICES/SYSTEMS OnBase / Sponsored Research Website & Listserv ACCOUNT MANAGEMENT: GOVERNMENT eRA SYSTEMS NIH eRA Commons / NSF Research.gov	CERES: PRIMARY ASSISTANCE General support (excluding issues at left) CERES: SECURITY ACCESS [Complete the General Security Access Form] NORTHWESTERN ADMIN SYSTEMS NUFinancials / NetID / FASIS / Research Portal GENERAL TECHNOLOGY SUPPORT Devices / Software / Connectivity

Business Systems Team

Northwestern IT Support

Help Request Form
Email: osr-info@northwestern.edu

Ph: 847-491-4357 (1-HELP)
Email: consultant@northwestern.edu

CERES: TARGETED ASSISTANCE
– Incorrect proposal data* / Personnel additions
– Subcontractor/Sponsor additions
– Proposal due today to a sponsor
– Proposal not being submitted

SPONSORED RESEARCH-RELATED SERVICES/SYSTEMS
OnBase / Sponsored Research Website & Listserv

ACCOUNT MANAGEMENT: GOVERNMENT eRA SYSTEMS
NIH eRA Commons / NSF Research.gov

CERES: PRIMARY ASSISTANCE
General support (excluding issues at left)

CERES: SECURITY ACCESS
[Complete the General Security Access Form]

NORTHWESTERN ADMIN SYSTEMS
NUFinancials / NetID / FASIS / Research Portal

GENERAL TECHNOLOGY SUPPORT
Devices / Software / Connectivity

* If you have incorrect data in your proposal, do NOT create a new record. Contact the Business Systems Team for assistance.