Help

Help Request Form Submit a request for CERES and other systems-related help

eRA Commons Request Form Submit a request for eRA Commons-related help

SR Data Request Form Submit a request for data from Sponsored Research (requires at least 5 days for processing)

The Business Systems & Operations (BSO) Team monitors incoming support requests from these forms during regular Sponsored Research business hours (8:30am – 5:00pm). You can also contact the Business Systems Team by emailing osr-info@northwestern.edu.

Not sure if you should contact the Business Systems Team or NUIT? Use the chart below to determine who can best assist you.

Business Systems Team

Northwestern IT Support

Help Request Form
Email: osr-info@northwestern.edu

Ph: 847-491-4357 (1-HELP)
Email: consultant@northwestern.edu

CERES: TARGETED ASSISTANCE
– Incorrect proposal data* / Personnel additions
– Subcontractor/Sponsor additions
– Proposal due today to a sponsor
– Proposal not being submitted

SPONSORED RESEARCH-RELATED SERVICES/SYSTEMS
OnBase / Sponsored Research Website & Listserv

ACCOUNT MANAGEMENT: GOVERNMENT eRA SYSTEMS
NIH eRA Commons / NSF Research.gov

CERES: PRIMARY ASSISTANCE
General support (excluding issues at left)

CERES: SECURITY ACCESS
[Complete the General Security Access Form]

NORTHWESTERN ADMIN SYSTEMS
NUFinancials / NetID / FASIS / Research Portal

GENERAL TECHNOLOGY SUPPORT
Devices / Software / Connectivity

* If you have incorrect data in your proposal, do NOT create a new record. Contact the Business Systems Team for assistance.